INFORMATION/PRODUCTS

1. Can I contact LA MER & LA LUNE?

If you have any further questions about our products, delivery or payment you can contact our customer service at info@lamerandlalune.com.

2. Do I have to register before I can order something?

No, you do not have to register before placing an order.

3. I need help with ordering. Is there someone I can contact? Whom can I contact when I have any further questions?

If you have any further questions about our products, delivery or payment you can contact our customer service at info@lamerandlalune.com. If you have already placed your order, please make sure to include your name and your order number in your email.

4. I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

We are sorry that you’re not pleased with your order. In this case, you can of course return the item and you will get a total refund. However shipping costs will not be covered LA MER & LA LUNE.

5. I’ve received my order, but it has some flaws. Can I exchange, refund or return the item?

If your product has any flaws, please send an email to the customer service and tell them what is wrong with it. Make sure to include your order number and name in your mail. Depending on what is wrong with your product, we will replace it with a new one. Your feedback is very important to us in order to improve the quality of our products.